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Answers to the questions people ask most, and a form for anything not covered. Reading an answer here changes nothing. Sending the form below creates a message somebody has to read and reply to.Answers to the things people ask most. If yours is not here, the form at the bottom reaches us directly — or write to [email protected].
FAQ
Questions
Click any question to open its answer. They open and close freely, so you can have several open at once. Nothing is recorded about which ones you open.What exactly do I receive?
One separate 4 × 6 inch black-and-white photographic print per letter. A five-letter word arrives as five loose prints, not as one picture of a word. They are yours to arrange, frame, or give away individually.
Are the photographs real?
Every letter is a photograph of a found form — a sign, a machine part, a piece of architecture that happens to read as a letter. Nothing is drawn, rendered or generated. The photographs are never cropped or retouched to make a letter fit.
Will the same letter repeat in my word?
We draw a different photograph for each position where we can. Some letters have more photographs than others, so a word using the same scarce letter three times may repeat one. The composer shows you exactly what you will receive before you buy.
How should I frame them?
Two approaches work well: one 4 × 6 frame per letter arranged on a wall, or a single multi-opening frame with the letters matted evenly. We keep specific recommendations on the frames page.
How long does delivery take?
Checkout shows a dated window before you pay, calculated for your address rather than an average. Most orders travel USPS Ground Advantage; Priority Mail and Priority Mail Express are offered at checkout if you need it sooner. You receive a tracking number when the parcel is posted.
Can I return an order?
We'll always make it right if something goes wrong — a damaged print, the wrong word, a parcel that never arrives. Send a note to [email protected] (include a pic of the damage or error where applicable) and we'll send a replacement, free. We don't offer returns or exchanges for a change of mind.
Do I need an account?
No. You can buy as a guest, and the link on your confirmation reaches your order. If you later create an account with the same email address and confirm it, earlier orders join your account automatically.
Do you sell wholesale?
Yes — to shops and galleries, at trade pricing. Apply here. A resale certificate is needed only if you want to be sold to without sales tax.
Still stuck?
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